Terms of Accommodation and Services at the Welton Club Hotel & Apartments

Current rules of the Provision of the hotel services at IE Saakyan G.A. and restaurant services of LLC «Stankoservice» Welton Club Hotel &Apartments (hereinafter referred to as «Rules») elaborated according to Russian government Decree from 18th of November 2020 №1853 («Approval of the Rules for the provision of hotel Services in the Russian Federation») to determine the order and timing of the provision of hotel services.

The Rules are applied to the guests, staying at the hotel, any other guests, using hotel’s services, also as counterparties when concluding service agreements, agency agreements and are an integral part of agreements.

1.1 These Rules are referring to any employee, guest and visitor of the hotel «Welton Club Hotel & Apartments». Guests and visitors of the Hotel agreeing with these conditions and accepting the Rules.

1.2 Main definitions, used in the Rules, are:

2.1 Services are providing according to actual price list and schedule.

2.2 The Contractor is reserving the right to update the price list and other conditions of services providing without a preliminary notice, if it is not prohibited by actual Russian Federation legislation.
The Contractor is to provide Hotel’s services according to Written Agreement. The Agreement between the Contractor and the Guest or Customer is a public agreement.

2.3 Written form of the Agreement is deemed to have been complied if it was competed (also electronic version) and signed by two parties, or if reservation conformation sent to the Guest (the Customer), also if the Guest (the Customer) takes action to receive services (also as payments of appropriate amounts).

2.4 Reservation is implemented upon availability of service providing, as well as subject of the provision by the booking party of sufficient and necessary information for this, and its consent to these Rules.

2.5 Reservation of the Hotel’s rooms are implemented between The Customer or the Guest and the Contractor by drawing up the document (Agreement), signed by both parties, as well as acceptation of the request of reservation by email, telephone or other method, allowing to reliably establish that the request comes from the Customer or the Guest.

2.6 If in required date range the Hotel’s has vacant rooms according to the Customer’s (Guest’s) request, the Contractor sends the Customer’s (Guest’s) a notification, which contains an information about the Contractor’s name, Customer’s (Guest’s) data, room type and price, stay range, reservation conditions and any other necessary information.

2.7 The Contractor provides the Customer or the Guest with the reservation conformation in any appropriate form. Notification must contain the conformation number.

2.8 From the moment the Customer (the Guest) receives the notification of reservation confirmation, the Contract for the provision of Hotel services is considered concluded.

2.9 Reservation configuration might be changed before and/or guest arriving, upon availability and taking into account the deadlines and restrictions set by the Contractor for making such changes.

2.10 The Contractor applies following types of reservation:

a) Guaranteed reservation – the Hotel is expecting the guest till the check-out time of the next day after the arrival day. In case of late arrival or no-show, the Hotel will charge the Guest (or customer) the cost of accommodation indicated in the confirmation (notification) of the booking.

If arrival is late for more than 24 hours, the contract is terminated; If the booking is guaranteed, the Guest will make a mandatory advance payment or guarantee payment for the service with a bank card or cash in local currency (rubles), full or partial (at least 100% of the cost of the first night’s stay at the Hotel), followed by the payment of the rest of the cost of services upon arrival. The hotel reserves the right to check the bank card provided by the guest as a guarantee of the reservation, at any time after the completion of the Guest’s reservation, by the means of a pre-authorization operation, equal to the cost of the first day of the stay.

The following terms and conditions of cancellation shall apply to guaranteed reservations:

• Cancellation of a guaranteed reservation without penalty is possible in accordance with the terms of the booking confirmation;
• In the event of a later cancellation by the Guest of the guaranteed reservation, there is no refund for the first night.

The guaranteed reservation may be cancelled if the Guest has not cancelled the reservation and has not used the service until 12:00 pm after the confirmed day of arrival. In the event of the Guest’s arrival after the expiry of the period of cancellation of the guaranteed reservation, the service is provided with the availability and current conditions of its provision. The Contractor is not responsible for the failure to provide services to the Guest, or for providing services to the Guest under other conditions.

b) non-guaranteed reservation – the Hotel is expecting the Customer before the certain time established by the Contractor. After that time the agreement is to be terminated. In case of non-guaranteed reservation prepayment is not required. Reservation cancellation is possible at any time prior the arrival without a penalty. In the event of the Guest’s no show the reservation might be cancelled by 18:00 of the day of arrival. In the event of the Guest’s arrival after cancellation period of non-guaranteed reservation, the service is to be provided upon availability and at the actual terms & conditions.

The Contractor is not undertaken any responsibility for failure to provide The Service to the Guest, or for providing services under other conditions.

2.11 The Contractor has a right to refuse to conclude the Agreement, if at the required date range requested room type of the Hotel is unavailable.

2.12 The Contractor may provide a parking spot to the Guest, upon availability and by the Guest’s request.

2.13 The parking spot is provided with an additional payment.

2.14 Parking spot might be provided at open or underground parking, depending on available places, size of vehicle and Guest’s preferences. The Hotel is not undertaking the responsibility for caused damage to the vehicle, parked on the open or underground parking.

2.15 The Contractor provides the guest with in room dining upon the Guest’s request. Prices of food delivery are not included into the accommodation costs. Payment shall be proceeded on spot and according to the actual price list.

2.16 Payment for the services, provided by the Contractor, shall be proceeded according to actual price list. Actual price list for the Hotel services has to be placed at the Reception desk of the hotel, as well as on the official web-site en.weltonhotel.ru, and in the Sales Department.

2.17 At the fact of damage caused to the Hotel’s property, the authorized employees of the Contractor should complete the Act, which describes the damage caused and assesses the damage caused, on the basis of the Hotel Price List and/or the replacement value of the damaged property, on the evaluation carried out by the responsible officers of the Executive. The revealed amount of damage shall be retained by the Contractor from the Customer or Guest.

2.18 Payments for the Hotel’s services might be accepted only in Russian Rubles with cash settlement or direct billing.

2.19 Accommodation of children with their parents without additional bed (or with providing the baby cot for children under 3 y.o) is complimentary. Accommodation of children up to 13 y.o. in Superior Apartment, additional amount of 1500 rubles per night for rollaway bed should be paid by the Guest; for the Junior Suite, Suite, Executive Suite room types with extra bed additional payment of 2000 rubles applies for the sofa.

For the guests from 14 y.o. extra bed is to be provided for the additional cost 1500 rubles for rollaway bed, 2000 rubles for the sofa.

2.20 For accommodation of other guests payment is to be taken according to the current price list.

Official Check-in time – 14:00 by the local time. Accommodation counts from 14:00 (united arrival time) till 12:00 of the next day (united departure time). By the elapsing of prepaid accommodation period the Guest has to vacant the room before 12:00. In case of late check out payment for accommodation applies in the following order::

• 12:00 to 18:00 additional cost is a half of the daily rate;
• After 18:00 additional cost is full daily rate.

In the event of the Guest’s need the Guest has to inform the Hotel’s administrator at least 12 hours before the check-out time. Prolongation of accommodation might be proceeded only if the room is available. In case of other rooms availability, the Guest might be provided with another room. Early check-in is possible only upon availability and by the conformation from the Hotel’s management.

2.22 In the event of early Guest’s arrival (early check-in) between 8 and 14 of the arrival day additional cost of half of a daily rate is applied.

2.23 In the event of early Guest’s arrival (early check-in) before 8 of the arrival day additional cost of full daily rate is applied.

2.24 For stays less than a day (24 hours), the fee is charged per day, regardless of the check-out time.

2.25 SPA opening hours, included in the accommodation price:

• Weekdays (MON-FRI) —7-12:00;
• Weekend (SAT-SUN) – 7-16:00.

2.26 The rest of the time, SPA operates only on the basis of chargeable hourly rent.

3.1 In accordance with the Decree of the Government of the Russian Federation dated 11/18/2020 N 1853 (as amended on 04/01/2021) "On approval of the Rules for the provision of hotel services in the Russian Federation", the consumer's check-in is subject to the presentation by the consumer of a document certifying his identity in accordance with the legislation of the Russian Federation, including:

1. passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
2. passport of a citizen of the USSR, certifying the identity of a citizen of the Russian Federation, before replacing it within the prescribed period with a passport of a citizen of the Russian Federation; birth certificate - for a person under the age of 14; passport of a citizen of the Russian Federation, certifying the identity of a citizen of the Russian Federation outside the Russian Federation, for a person permanently residing outside the Russian Federation; temporary identity card of a citizen of the Russian Federation;
3. a passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen;
4. a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person; a temporary residence permit for a stateless person; a residence permit for a stateless person.
5. temporary residence permits for a stateless person;
6. residence permit of a stateless person;
7. temporary identity card of a citizen of the Russian Federation;
8. a passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation outside the Russian Federation (passport), for a person permanently residing outside the Russian Federation.

3.2 Registration of minors' check-in at the Hotel is allowed on the basis of identity documents of their parents (adoptive parents, guardians), accompanying person(s), provided that such accompanying person(s) provide the consent of legal representatives (one of them), as well as a birth certificate of a minor (under the age of 14 years), or the passport of a minor (between the ages of 14 and 18). The residence of a minor in a Hotel in violation of this paragraph of these Rules is not allowed.

3.2.1 Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives being near them, is carried out on the basis of identity documents of these minors, subject to the provision of notarized consent of legal representatives (one of them).

3.3 When making a stay, a Guest — a foreign citizen (a stateless person) provides an identity document, a visa (if available, including if there is a visa that is not pasted into the foreign citizen's identity document), a migration card (for a foreign citizen temporarily staying in the Russian Federation) and (or) a residence permit or a temporary residence permit (for a foreign citizen permanently or temporarily residing in the Russian Federation). In case of arrival at a new place of stay, the detachable part of the arrival notification at the former place of stay in the Russian Federation is additionally presented. (According to Federal Law No. 109 of 07/18/2006 "On Migration registration of foreign citizens and stateless persons in the Russian Federation")

3.4 When checking in, the Guest (except for persons under the age of 14) fills in a registration card of the established sample, which at the same time is a Complete contract for the provision of hotel services in two copies signed by two parties.

3.5 The Hotel staff has the right to refuse accommodation to persons who are under the influence of alcohol or drugs.

3.6 If the Customer or the Guest refuses to deposit the amount of the security deposit (paragraph 2.17 of the Rules) to the cashier or to the Hotel's checking account, or the Customer or the Guest refuses the Contractor's right to block the deposit amount on the Customer's or Guest's bank card, the Contractor may refuse to provide the hotel services provided.

3.7 At the request of the Guests, with the mutual consent of the Hotel Administration and the resident Guest, unauthorized persons are allowed to stay in the room from 8:00 to 23:00 hours on the basis of a visitor's identity document. The guest must personally confirm the consent to the visit by meeting the visitor at the reception desk and providing the necessary documents. After 23 hours, the further stay of unauthorized persons in the Hotel is possible only if they register in the Guest's room (if the room category allows and the maximum number of guests staying will not be exceeded), or pay for another room (subject to availability) This procedure is a security measure aimed at ensuring the safety of Guests, the safety of the property of the Hotel and the Guests staying, as well as fulfilling the statutory obligation of the hotel to register citizens at the place of stay.

3.8 Upon agreement with the Hotel administration (Contractor), the guest is given the opportunity to stay in a room with his pet upon presentation of a veterinary passport. The cost of placing an animal up to 5 kg is 1000 rubles per day, from 5-10 kg- 2000 rubles. per day. When placing guests in the hotel, pets are allowed only cats, dogs up to 50 cm in height. Other animals are not accepted at the hotel.

3.9 The Guest gives his consent to the processing of his personal data and their transfer to third parties by the Performers in cases provided for by the current legislation of the Russian Federation.

3.10 The Contractor ensures the confidentiality of the Guest's personal data and guarantees that the transfer of his personal data to third parties will be carried out only for the purposes provided for by the current legislation of the Russian Federation.

3.11 Individuals has a right for preferential service:

1. Heroes of socialistic labor;
2. Holders of the Order of Labor Glory (Articles 1.1, 5 of the Federal Law of 09.01.1997 N'2 5-FZ "On providing social guarantees to the Heroes of Socialist Labor and full Cavaliers of the Order of Labor Glory")
3. war disabled people (Item 28 of Clause 14 of the Federal Law of 12.01.1995 No. 5-FL "On Veterans"
4. participants of the Great Patriotic War (Mon. 19, paragraph 1, Article 15 of Federal Law No. 5-F3 of 12.01.1995)
5. persons awarded the badge "To a resident of Besieged Leningrad" (mon. 15, paragraph 1, Article 18 of the Federal Law of 1201 1995 LF 5-FZ) Heroes of the Soviet Union; heroes of the Russian Federation; holders of the Order of Glory (Articles 1, 7 of the Law of the Russian Federation of 15.01, 1993 4301-1 "On the status of Heroes of the Soviet Union, Heroes of the Russian Federation and full cavaliers of the Order of Glory")
6. disabled people of groups I and II (paragraph 6 p. Decree of the President of the Russian Federation No. 157 dated 02.10.1992)

4.1 The guest of the Hotel is obliged to:

• comply with these Rules and the Rules of conduct at the Hotel; comply with these Rules for visiting the SPA area;
• do not disturb other Hotel Guests, observe silence and public order in the room, premises and on the territory of the Hotel;
• take care of the property of the Hotel, keep the room clean, in the premises and on the territory of the Hotel;
• follow the rules of fire safety;
• if signs of an emergency condition of plumbing, electrical and other equipment are detected, immediately inform any Hotel employee; promptly and in full pay for the services provided by the Hotel;
• to compensate for damage in case of loss or damage to the property of the Hotel;
• observe the dress code on site;
• place your vehicle in a designated parking space for parking;
• to move around the Hotel and Parking area by vehicle at a speed not exceeding 5 km. per hour.
• be responsible for damage caused to the property of the Hotel, property and health of third parties related to parking and driving a vehicle on the territory of the Hotel and Parking.
• By starting to use the services of the complex, the guest confirms that he has no contraindications that prevent him from visiting, and is personally responsible for his health and for the consequences of violating these rules, the Customer (Guest) is responsible and compensates for real damage in case of violation of obligations under the contract, as well as loss or damage to the property of the Hotel due to his fault in accordance with the legislation Of the Russian Federation and these Rules. For violation of these rules, the rules of conduct in the Hotel, the rules of fire safety, the Guest is obliged to pay the Contractor a fine in accordance with the approved list. The Customer of the Hotel services bears full financial responsibility for compliance with these rules, the rules of conduct in the Hotel and the rules of fire safety by the Customer's Guests, including for damage caused to the property of the Hotel.

4.2 The guest of the Hotel is prohibited to::

• Leave strangers in the room in your absence, as well as give them the room key;
• Store bulky items, weapons, ammunition, explosives, chemical, radioactive and toxic substances, explosive devices, narcotic and psychotropic substances, and other items that threaten public safety and order in the room;
• Move furniture and equipment in the room and in the Hotel premises;
• Smoking in the room, indoors and on the territory of the Hotel. In accordance with gsh.5, paragraph 1, Article 12 of the Federal Law No. 915 — FZ dated 02/23/2013 "On Protecting the health of citizens from exposure to ambient tobacco smoke and the consequences of tobacco consumption", tobacco smoking is prohibited in premises intended for the provision of hotel services. The cost of a special general cleaning in the amount of 10,000 rubles is charged at the reasonable request of the hotel administration;
• To drink alcoholic beverages, as well as to eat food in the common areas of the Hotel (lobby, hall, restaurant, terrace, gym, spa area)
• To break the silence in the Hotel after 22.00;
• To place a vehicle on the territory of the Hotel and Parking, without the consent of the Hotel and payment for a parking space;
• Place the vehicle in an area not designated for parking.
• It is forbidden to visit the SPA complex in the presence of medical contraindications, persons with open wounds, infectious, skin and other types of diseases; in the presence of medical bandages; in a state of alcoholic, narcotic or toxic intoxication.

4.3 In case of violation by the Guest of clauses 4.1, 4.2, of these Rules and the Rules of Conduct at the Hotel, the Contractor has the right to terminate the provision of services unilaterally.

4.4 The Guest has the right to terminate the service agreement at any time, provided that the Contractor pays the cost of the services actually rendered.

4.5 The Guest takes note and does not object to use in the premises and on the territory of the Hotel (except residential rooms and toilet cubicles) video surveillance systems with audio recording.

5.1 The Contractor ensures the quality of the services provided in accordance with the terms of the service agreement, the agency agreement, and in the absence of the above agreements - in accordance with the requirements usually imposed on these services

5.2 The Contractor is obliged to ensure that the information provided for in clause 9 of the Rules for the Provision of Hotel Services in the Russian Federation, approved by the Decree of the Government of the Russian Federation dated 11/18/2020, LSU 1853, is posted at the Hotel reception desk, as well as on the Hotel website en.weltonhotel.ru/.

5.3 The Hotel Administration has the right to replace the room provided to the Guest and demand the immediate release of the room occupied by the Guest if it is necessary to carry out emergency repair, sanitary, epidemiological and other works aimed at eliminating the causes that pose a threat or hinder the quality and safe provision of services.

5.4 The Hotel Administration has the right to refuse to provide services to the Guest and evict the Guest from the Hotel in case of violation of these Rules, Rules of Conduct at the Hotel, late payment for services provided by the Hotel, as well as the commission (attempt to commit) by the Guest against the Hotel staff and (or) other Hotel Guests of illegal actions threatening the safety of life, health and (or) the property of other persons.

5.5 The Hotel Administration reserves the right to access the room without prior agreement with the Guest in case of an emergency, as well as in case of violation of these Rules by the Guest, public order.

6.1 The Contractor is not responsible for material and (or) moral damage caused to the Guest for reasons beyond the Contractor's control, or because of the Guest's subjective assessment.

6.2 The Contractor is not financially responsible for the Guest's property left in public areas.

6.3 The Contractor is not responsible for the safety and damage caused to the Guest's vehicle placed for parking on the territory of the Hotel or in the Parking Lot.

6.4 The Contractor is not responsible for damage caused to the property and health of third parties in connection with the use and parking on the territory of the Hotel or in the Parking of their vehicles by Hotel Guests.

6.5 In case of deficiencies in the provision of services, the Guest must immediately notify the Hotel Administration. If it is impossible to eliminate the shortcomings, the Guest must state his claims in writing, Failure to comply with this condition may serve as a basis for a complete or partial refusal to satisfy the claim.

6.6 In case of sending Guests to the Hotel by the Customer, the Customer is directly responsible for the accuracy of the information related to these Rules.

6.7 The Hotel is not responsible for valuables that have not been deposited in a safe deposit box located in the reception and accommodation service.